Station 02 ยท Exclusions
What the Oopbuy intake does not check
Oopbuy writes its exclusions down. Here they are, one by one, with what each means for an order you are about to place.
Colour difference, size error and usage effect
Both of Oopbuy's inspection pages list the same three exclusions first, in the same words: "Color difference, size error, and usage effect are not within the scope of inspection." These are the three complaints most often raised after delivery, and all three sit outside the bench by design.
Colour difference means a shade that is close but not identical to the listing photo, which is normal with studio lighting. Size error means the garment measures differently from the seller's chart even though the label is right. Usage effect means anything you only learn by wearing or using the thing: comfort, stretch, how a zip behaves after a week.
The bench will catch a black hoodie sent instead of a grey one. It will not catch a grey that is a little warmer than the photo. If shade matters, ask for a detail photo in daylight, and compare it with the listing on the same screen.
Size error deserves one more sentence, because it is the exclusion that costs the most money. Chinese sellers often cut smaller than European and American brands, and size labels follow the seller's chart, not yours. The bench will happily confirm an XL that fits like an L. The fix happens before you pay: read the chart in centimetres, compare it with a garment you own, and order on measurements rather than the letter.
Electronics: appearance only, no power-on test
For electrical appliances, digital products and peripherals, the Inspection Information page says their "quality, model, and spare parts are not within the scope of inspection". The scope page goes further: quality inspectors "only inspect the appearance of the products, without conducting power on inspection".
So the inspector can tell you the box is undamaged and the item inside looks like the listing. The inspector cannot tell you it charges, pairs, holds a charge, or comes with every accessory. For sealed electronics, the scope page adds that inspectors are unable to check whether the accessories of sealed products are complete.
Treat the free photos of a gadget as proof of arrival, nothing more. If function matters, buy from a seller with clear returns and keep the 120-hour window in mind.
Sealed goods that stay sealed
Products in the CD, handmade and adult categories that come with sealed packaging and sealing labels or strips are not opened. "Only the appearance can be inspected for damage, and the details or functional issues of the interior cannot be specifically verified."
This protects your ability to return those items, since a broken seal often ends a seller's return offer. It also means the intake tells you almost nothing about what is inside. The same logic covers sealed fragrance boxes and boxed cosmetics: you will see the box, its condition and its weight.
Authenticity is not judged, but obvious copies are
Oopbuy's Notices of the Parcel Receiving page is blunt: "We will verify the material of commodity and categories, but we cannot identify genuine, fake, imitation brand, related to intellectual property."
Read that next to the Shopping Guidelines, which say that if "obvious IP-infringing goods are detected during warehouse quality inspection, the Platform may destroy them directly and you shall bear all resulting losses". The two lines fit together. The inspector does not certify that anything is genuine. The inspector can still act on something that is plainly a copy.
For a buyer, the safe reading is simple: the intake will never vouch for authenticity, and the risk of buying something infringing sits entirely with you, up to losing the item and the money. The Held back page quotes the destruction rule in full.
What happens if the bench missed something
Missing the things outside its scope is not a failure of the bench. Missing something inside it is, and the scope page leaves a door open: "After receiving the product, if there are any issues caused by inspection, you can apply for after-sales service."
The after-sales FAQ sets the evidence bar. Damage or large stains: photos of the damaged area. Wrong size: a photo of the size label (no label, no case). Wrong style: a photo of the whole item. Missing goods: the order number, photos of the parcel label, the opened outer packaging and the item and parcel on a scale.
The deadlines are tighter than any single number suggests, and Oopbuy writes them four ways. If a parcel was not checked in front of the courier and arrives damaged or short, report it to your local post office within 2 days of signing, keep the outer box and tape, and send Oopbuy the evidence within 2 working days. For any other problem, contact customer service within 72 hours of signing. A fourth page gives 7 days after signed delivery for insurance claims. Act on the shortest one that applies.
Notice how closely that list mirrors the bench. The same things the inspector compares are the things you can claim against later, and only with the same kind of evidence.