Help desk
Oopbuy intake help: FAQ, glossary, tools and contacts
Short answers, the words you will see in your account, and where to go when something about an order needs a person.
Need help with an order: where to go first
This log holds no account and sees no orders. For anything about a specific item, go to Oopbuy. Its help centre has the policy pages quoted throughout this site, and its online customer service widget, advertised as 24/7, opens after you log in.
Oopbuy's published addresses: [email protected] for general support, and [email protected] for reports. Its community runs on Discord, the only external link in its footer. Bring your order number, the stock-in date and the photos; most intake questions are answered by those three.
Frequently asked questions about the Oopbuy intake
Short answers to the questions that come up most, each tied to the Oopbuy page it comes from. Longer explanations sit on the station pages linked throughout this log.
Does Oopbuy really open every parcel
Yes, according to its Inspection Information page: parcels that meet the signing requirements are all opened for a prohibited-items check, then weighed and stored. Sealed CD, handmade and adult products are the exception for the inner packaging.
How many free QC photos do I get
Generally three: front, back and side or logo, per the Introduction to Fine Photography. Extra detail photos cost 1 RMB each.
How long until my item shows in My Warehouse
Order review takes 3 to 5 working hours, domestic transit 1 to 7 working days depending on the seller's region, and inspection plus storage generally about one working day.
Will the warehouse tell me if the size runs small
No. Size error is outside the inspection. The size check compares the label with your order. Ask for a measurement photo if fit matters.
Can I return an item after seeing the photos
Within 5 days (120 hours) of stock-in, if the seller offers guaranteed returns and the item is not on the exclusion list. The seller decides.
What happens to counterfeit goods
Oopbuy's Shopping Guidelines say it may destroy them in the warehouse, with no shipment and no refund.
Is there a service fee
No agent service fee per the Service and Fees page. You pay product cost, international shipping and generally 8 RMB customs declaration per parcel.
How long is storage free
90 days from "received" for normal items, 30 days from "signed for" for abnormal parcels. Historical pages describe extensions differently. Confirm the item’s actual deadline and extension before the free period ends.
Glossary: terms you will see at intake
- QC
- Quality check: here, the free intake photos and the comparison behind them.
- GL / RL
- Green light / red light: community shorthand for accepting the item or asking for a return after QC.
- PI number
- The product ID you quote when ordering fine photography.
- Signed for
- The parcel is at the warehouse, not yet inspected.
- Received / Stored
- Inspection and weighing done; the 90-day clock is running.
- Abnormal parcel
- A parcel that could not be matched to an order; 30-day life, no reminder.
- Separate packaging
- Automatic flag for items with a side of 90 cm or more; ships alone.
- Volumetric weight
- L x W x H in cm divided by the route coefficient (8000, 6000 or 5000).
- DDP
- Delivered duty paid: duties handled on the route, sometimes with a clearance fee.
- Rehearsal packing
- Paid pre-packing and weighing of a parcel before you submit it.
How to use the tools on this site
Three small tools, each tied to one moment of the intake. The intake bench simulator on the Opening page: choose an item type and conditions, read what the warehouse will and will not do. The photo request writer on the Photos page: tick measurements, copy a numbered note.
The storage clock on the Requests page: enter the received date, see the return window, the 90-day line, a dated reminder of the 120-day disposal wording and the need to confirm any extension. None of them stores anything you type. To find products, use the search box at the top of the home page, which searches the catalogue by product name, or the category cards.
Community feedback: Discord, Reddit and review sites
Oopbuy's Discord server is the official community; when read in October 2026 its invite showed roughly 188 thousand accounts. A subreddit, r/oopbuy, has existed since August 2024, but whether Oopbuy runs it is not stated. Buyers post QC photos and intake questions in both.
On review sites, Trustpilot's page for Oopbuy displayed no rating in October 2026, saying the rating is unavailable due to a breach of its guidelines, so no score is quoted here. Read community threads for patterns, not verdicts: repeated reports about the same exclusion, such as size error or untested electronics, are worth more than a single angry post.
Treat posted QC photos from other buyers as examples of format, not as evidence about your own item. Two orders of the same listing can come from different batches, and a photo posted weeks ago tells you how the warehouse photographs things, not what your seller will send next.
Contact this log
Corrections are welcome when they point at an Oopbuy page that says something different from what is printed here; that is the evidence this log runs on. A correction should name the page on this site, quote the line, and link the Oopbuy page that disagrees, with the date you read it. A dated comparison helps distinguish a genuine policy change from an older screenshot; recorded content changes appear in the update log.
For order problems, use Oopbuy's own channels above. This log cannot see orders, change statuses or reach the warehouse.
The first-order questions around inspection
- Why is there a second payment?
- Goods and domestic delivery come first; international freight follows the warehouse and packing decision.
- Can I wait for all my items before reviewing QC?
- Review each arrival promptly. Waiting does not pause its conditional return window or storage clock.
- Does a green simulator label approve my item?
- No. It describes published inspection scope, not actual acceptance, route eligibility or the outcome of your order.
- What should support receive?
- The order or parcel identifier, current stage, the specific discrepancy and relevant dated photos or payment records. Send private details through your account, not a public community.
Read the surrounding buying steps or check the complete cost.